CHRISTMAS BOOKING TERMS & CONDITIONS
Food and drink
All our food is prepared in a kitchen where nuts, gluten and other known allergens maybe present. Please note we take caution to prevent cross-contamination, however, any product may contain traces. Food and drink purchased externally are not permitted to be consumed in our venue.
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Children’s menu available for under 12’s only.
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Buffets
Buffet food will be served 30 minutes after booking time unless an alternative time is agreed prior to the event. Once served, food will be available for up to 1.5 hours in compliance with food standards.
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Event and Package bookings
Event bookings require a deposit of £5/person and in some cases a food pre-order. This would need to be submitted along with full payment at least 14 days prior to the booking. Cancellations with a full refund can be accepted up to 7 days before the booking, after this no refund for food and drink is permitted.
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Ticketed Events
Cancellations with a full refund can be accepted up to 48 hours before the event, after this no refund is available and tickets are not transferable to other ticketed events. If you are unable to attend, we can offer a gift card valid for 12 months to use in our venue.
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Christmas bookings under 25 people
Christmas bookings require a deposit of £5/person to secure you table, bookings are not secured until deposit is received. In some cases, a food pre-order is required and this would need to be submitted along with full payment at least 14 days prior to the booking. Cancellations with a full refund can be accepted up to 14 days before the booking, after this no refund for food and drink is permitted, however we are happy to transfer your booking to another available day.
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Christmas bookings over 25 people
Christmas bookings require a deposit of £5/person to secure you table, bookings are not secured until deposit is received. A food pre-order is required and this would need to be submitted along with full payment at least 14 days prior to the booking. Cancellations with a full refund can be accepted up to 28 days before the booking, after this no refund for food and drink is permitted, however we are happy to transfer your booking to another available day.
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Christmas Day
Christmas Day bookings require a deposit of £20/person to secure you table, bookings are not secured until deposit is received. A food pre-order is required and this would need to be submitted along with full payment at least 14 days prior to the booking. Cancellations with a full refund can be accepted up to 14 days before the booking, after this no refund for food and drink is permitted, however we are happy to transfer your booking to another available day.
Children’s menu available for under 12’s only.
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New Year's Eve
Bookings for NYE require a deposit of £5/person to secure you table, bookings are not secured until deposit is received. In some cases, a food pre-order is required and this would need to be submitted along with full payment at least 14 days prior to the booking. Cancellations with a full refund can be accepted up to 14 days before the booking, after this no refund for food and drink is permitted, however we are happy to transfer your booking to another available day.
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Booking amendments
If you need to reduce the number of people from the initial booking, management reserve the right to retain your deposit and/or move your party to a more suitable area.
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Offers
Management reserve the right to withdraw any offer at any time. Offers cannot be used in conjunction with any other offer and are limited to one per booking.
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COVID 19 Cancellations
TNBC endeavour to be as reasonable as possible regarding full booking Covid-19 cancellations. Should you wish to cancel your booking for this reason without 14 days' notice, all our customers will be given the opportunity to transfer their booking to a date within one year of their original booking. If a member of your party should contract Covid-19 TNBC will do their best to fully refund you for that individual. This is subject to company discretion and your deposit may be retained. TNBC will always follow government guidance to ensure the safety of our teams and customers, therefore should we be instructed to close our venues all bookings will be fully refunded/transferred. If this is not the case our policy dependant on booking type above will apply.
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Should you have any further queries please email bookings@truenorthbrewco.uk.