True North Brew Co | Terms & Condtions

TERMS & CONDITIONS

PRICES

ALL PRICES ARE IN GBP AND ALL ORDERS ARE CHARGED IN GBP. THE ORDER TOTAL – THE AMOUNT YOU WILL ACTUALLY BE CHARGED – WILL BE DISPLAYED BEFORE YOU PLACE YOUR ORDER. THE PRICE OF A PRODUCT DOES NOT INCLUDE DELIVERY CHARGES. OUR DELIVERY CHARGES ARE EXPLAINED TO YOU DURING THE CHECK-OUT PROCESS, BEFORE YOU CONFIRM YOUR ORDER. WE POST EACH PRODUCT INDIVIDUALLY AS THIS IS THE MOST COST EFFECTIVE METHOD TO PASS ON TO YOU. PLEASE NOTE THAT REWARDS POINTS CANNOT BE CLAIMED ON ONLINE STORE PURCHASES.

DELIVERY

THE COSTS OF DELIVERY WILL BE DISPLAYED TO YOU ON OUR WEBSITE, WE USE ROYAL MAIL AND ALL DELIVERIES ARE POSTED 2ND CLASS (TWO OR THREE WORKING DAYS, INCLUDING SATURDAYS). OCCASIONALLY OUR DELIVERY TO YOU MAY BE AFFECTED BY AN EVENT OUTSIDE OUR CONTROL.

TRUE NORTH AT HOME E-GIFT CARD

1. ONLINE PURCHASES FOR COLLECTION ONLY, CANNOT BE USED WITH ANY 3RD PARTIES (DELIVEROO/CITYGRAB ETC.)

2.PARTICIPATING VENUES ONLE AS SPECIFIED AT TIME OF PURCHASE AND CONFIRMED IN EMAIL.

3. GIFT CARDS CAN BE PURCHASED WITH A MINIMUM VALUE OF £5 THE FULL AMOUNT WILL BE REDEEMED WHEN USED. NO CHANGE WILL BE GIVEN FROM VOUCHERS THAT ARE NOT FULLY REDEEMED.

4. GIFT CARDS CANNOT BE EXCHANGED FOR CASH, WE DO NOT GIVE REFUNDS ON GIFT CARDS AND THEY CANNOT BE USED FOR THE PURCHASE OF ADDITIONAL GIFT CARDS OR VOUCHERS.

5. THE GIFT CARD WILL EXPIRE 12 MONTHS FROM THE DAY OF PURCHASE. GIFT CARDS PRESENTED AFTER THEIR EXPIRY DATE WILL BE TREATED AS VOID & ARE NON-EXCHANGEABLE / NON-REFUNDABLE.

6. PLEASE PROTECT YOUR GIFT CARD AND TREAT IT AS CASH. WE CANNOT REPLACE LOST, STOLEN OR DAMAGED CARDS.

7. WE RESERVE THE RIGHT TO REFUSE TO ACCEPT A GIFT CARD WHICH WE DEEM TO BE TAMPERED WITH, DUPLICATED OR WHICH OTHERWISE IS SUSPECTED TO BE AFFECTED BY FRAUD.

THE CONTRACT - BETWEEN YOU AND US

THE PAGES OF OUR WEBSITE WILL GUIDE YOU THROUGH THE STEPS YOU NEED TO TAKE IN ORDER TO PLACE AN ORDER WITH US USING OUR WEBSITE. OUR WEBSITE ORDER PROCESS ALLOWS YOU TO CHECK AND AMEND ANY ERRORS BEFORE SUBMITTING YOUR ORDER. PLEASE TAKE THE TIME TO READ AND CHECK YOUR ORDER AT EACH STAGE OF THE ORDER PROCESS. IF YOU PLACE AN ORDER FOR A PRODUCT OVER THE TELEPHONE, THROUGH E-MAIL, OTHER WRITTEN CORRESPONDENCE OR OTHERWISE, OUR TEAM WILL GUIDE YOU THROUGH THE PROCESS.

WE DO NOT ACCEPT ANY RESPONSIBILITY FOR DELAYED OR FAILED DELIVERY OF A PRODUCT WHICH RESULTS FROM YOUR FAILURE TO PROVIDE CORRECT ADDRESS INFORMATION. IF A PRODUCT IS RETURNED TO US BECAUSE YOU FAIL TO PROVIDE CORRECT ADDRESS INFORMATION, WE RESERVE THE RIGHT TO REQUIRE THAT YOU PAY ADDITIONAL POSTAGE COSTS BEFORE WE RE-DELIVER THE PRODUCT.

AFTER YOU PLACE AN ORDER, YOU WILL RECEIVE AN E-MAIL FROM US ACKNOWLEDGING THAT WE HAVE RECEIVED YOUR ORDER.

RETURNS AND REFUNDS

YOU HAVE A LEGAL RIGHT TO CANCEL ANY CONTRACT UP TO 30 DAYS. THIS MEANS THAT IF, DURING THE RELEVANT PERIOD, YOU CHANGE YOUR MIND, YOU CAN CANCEL THE CONTRACT AND RECEIVE A REFUND. BE AWARE THAT YOUR RIGHT TO CANCEL A CONTRACT IF YOU CHANGE YOUR MIND DOES NOT APPLY IN THE CASE OF A PRODUCT WHICH IS SEALED FOR HEALTH PROTECTION PURPOSES WHICH YOU UNSEAL AFTER YOU RECEIVE IT.

YOUR LEGAL RIGHT TO CANCEL A CONTRACT STARTS FROM THE DATE OF THE DISPATCH CONFIRMATION (THE DATE ON WHICH WE CONTACT YOU TO CONFIRM OUR ACCEPTANCE OF YOUR ORDER), WHICH IS WHEN THE CONTRACT BETWEEN US IS FORMED. YOUR DEADLINE FOR CANCELLING THE CONTRACT THEN DEPENDS ON WHAT YOU HAVE ORDERED AND HOW IT IS DELIVERED, GENERALLY IT IS 14 DAYS AFTER THE DAY ON WHICH YOU RECEIVE THE PRODUCT(S). FOR EXAMPLE: IF WE PROVIDE YOU WITH A CONFIRMATION ON 1 JANUARY AND YOU RECEIVE THE PRODUCT(S) ON 10 JANUARY YOU MAY CANCEL AT ANY TIME BETWEEN 1 JANUARY AND THE END OF THE DAY ON 24 JANUARY.

YOU CAN LET US KNOW THAT YOU HAVE DECIDED TO CANCEL A CONTRACT BY EMAILING INFO@TRUENORTHBREWCO.UK; PLEASE INCLUDE YOUR NAME, ORDER NUMBER AND DETAILS OF YOUR ORDER TO HELP US TO IDENTIFY IT; WE WILL CONTACT YOU TO CONFIRM WE HAVE RECEIVED YOUR CANCELLATION; AND YOUR CANCELLATION WILL BE EFFECTIVE FROM THE DATE YOU SEND US NOTICE OF CANCELLATION.

WE WILL REFUND YOU THE PRICE YOU PAID FOR THE PRODUCT; ANY REFUND WHICH WE MAKE WILL BE ON THE CONDITION THAT YOU RETURN THE PRODUCT TO US AND THAT WE DO ACTUALLY RECEIVE THE PRODUCT BACK FROM YOU.

WE WILL REFUND YOU USING THE SAME METHOD WHICH YOU USED TO PAY.

YOU MUST RETURN A PRODUCT TO US WITHOUT UNDUE DELAY AND IN ANY EVENT NOT LATER THAN 14 DAYS AFTER THE DAY ON WHICH YOU LET US KNOW THAT YOU WISH TO CANCEL THE CONTRACT. YOU MUST SEND THE PRODUCT BACK TO US AT:

TRUE NORTH BREW CO, 127 – 129 DEVONSHIRE STREET, SHEFFIELD, S3 7SB

PLEASE INCLUDE A COPY OF THE ORDER PAPERWORK WHICH YOU RECEIVE FROM US, OR AT LEAST A NOTE OF THE ORDER NUMBER, WHEN YOU RETURN THE PRODUCT TO ALLOW US TO IDENTIFY YOUR ORDER.

THE CONSUMER RIGHTS ACT 2015

YOU CAN FIND DETAILS, INDEPENDENT ADVICE ABOUT YOUR LEGAL RIGHTS FROM CITIZENS ADVICE WEBSITE: ADVICEGUIDE.ORG.UK

AGE RESTRICTIONS

IN THE UK IT IS ILLEGAL FOR: ANY PERSON UNDER THE AGE OF 18 TO BUY (OR TO ATTEMPT TO BUY) ALCOHOL FOR THEMSELVES OR FOR ANY OTHER PERSON UNDER THE AGE OF 18; AND AN ADULT TO BUY (OR TO ATTEMPT TO BUY) ALCOHOL FOR ANY PERSON UNDER THE AGE OF 18.

YOU MAY ONLY PURCHASE AN ALCOHOLIC PRODUCT FROM US IF YOU ARE: AT LEAST 18 YEARS OLD;

NOT BUYING THAT PRODUCT FOR ANY PERSON OR PERSONS UNDER THE AGE OF 18; AND OF LEGAL AGE TO PURCHASE ALCOHOL BOTH IN THE COUNTRY WHERE YOU PLACE THE ORDER AND THE DESTINATION COUNTRY. YOU MUST CHECK WITH THE LOCAL AUTHORITIES IN THE COUNTRY WHERE YOU PLACE THE ORDER AND THE DESTINATION COUNTRY TO ENSURE THAT YOU WILL NOT BE BREAKING ANY LAW OR REGULATION BY ORDERING ALCOHOL FROM US.

BY PLACING AN ORDER TO PURCHASE A PRODUCT, YOU PROMISE TO US THAT IT IS LAWFUL FOR YOU TO ORDER THE RELEVANT PRODUCT IN THE COUNTRY WHERE YOU PLACE THE ORDER AND FOR THE RECIPIENT TO RECEIVE THE RELEVANT PRODUCT IN THE DESTINATION COUNTRY. IF YOU BREACH THIS PROMISE WE MAY END THE CONTRACT AND CHARGE YOU REASONABLE COMPENSATION FOR THE NET COSTS WHICH WE INCUR. WE MAY DEDUCT THE COMPENSATION PAYMENT FROM THE BANK ACCOUNT WHICH YOU USED TO PAY FOR THE PRODUCT. WE MAY MAKE THAT DEDUCTION FROM THAT BANK ACCOUNT IN MORE THAN ONE PAYMENT.

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