FREQUENTLY ASKED QUESTIONS

How do I link a Reward Card to my account?

Staff in venues can link reward cards to accounts, let them scan the card and tell them your email address.  If you’re at home with a card that isn’t linked to an account then either do it next time you are in a venue or send a photo of the QR code on the rear of the card to rewards@truenorthbrewco.uk

My Reward Card/Account is not activated

To activate your account or reward card you should have received an activation email to the email address registered to the account. If you cannot find the email in your main inbox please check your junk folder.  If this is not the case please contact rewards@truenorthbrewco.uk  to investigate further

My Reward Card is lost/stolen. How do I get a new one?

Firstly you can deactivate your lost card from your reward account. Scroll down to “My Loyalty Cards” at the bottom of the page and click ‘Deactivate’ on the lost or stolen card. 

 

You can pick up a new card at one our venues. A member of staff can then connect the card to your current account, you’ll need to activate as above.

How do I add points to my account?

When you make a purchase in one of our venues please hand over your Reward Card for your server to scan. If you do not have your card on you at the time you can add your points using the code on your receipt. To do this, go to your online reward account, click ‘Redeem Code’ and enter the code as it appears on the bottom of the receipt. 

Redeeming Vouchers

Please tell staff that you wish to use a voucher or discount.  They will not apply it to your account unless you request it

My reward voucher has expired

The expiry dates of vouchers are clearly displayed via your online account – we cannot extend expiry dates on reward or promotional vouchers.  Unfortunately the system can’t currently send you a reminder when they are nearing expiry but we email three times a year to remind you about using them.

 

I cannot change my email address or phone number on my account

Please send your new contact details and your Reward Account ID to  rewards@truenorthbrewco.uk and the help desk will change your details.  For security reasons we need this to come from your registered email address.

 

I have been collecting points on my card but they are not showing on my account

This may be because your email address was inputted incorrectly when you set up your account – please contact rewards@truenorthbrewco.uk and the help desk will correct this for you

 

I forgot my Reward Card in venue and do not have a receipt code

Unfortunately, we cannot retrospectively add points to your account. 

 

I have not received a promotional voucher on my reward account

With some of our promotions, reward cards need to be activated/used before a certain date. If you have not used your reward card before this date you will not be eligible for the voucher. 

If you are an active reward card user please contact rewards@truenorthbrewco.uk and they will investigate further

Deposits

Points are not awarded when paying a deposit, you will be able to add the points to your account when paying in full.

 

On-Line Store | Markets

Unfortunately points aren’t awarded on purchases from the on-line store or at markets               

 

Vouchers 

Whenever you scan your card in our venues you will earn points, which accrue vouchers: 

 

£1 = 1 point  

 

100 points = £5 voucher 

 

Expiry Dates: 

£5 vouchers last 6 months from the date they are awarded. Birthday £5 vouchers last for two weeks. 

The expiry date of the voucher is shown on your online account and cannot be extended. 

 

Promotions

Promotional vouchers will only appear on activated accounts (see above for information on how to do that)

 

Other

Please contact rewards@truenorthbrewco.uk if you need any further assistance. 

 

REWARD PROMOTIONS

January Reward 2019 - 50% off food

Available Monday to Thursday. Commencing 3rd January. Only valid on active cards used between 1.01.18 and 31.12.18. Discount applies for bookings up to eight people. Management reserve the right to withdraw the offer at any time. Discount automatically loaded on to your card if reward card is used before 31st December 2018. One use per card. Not in conjunction with any other offer, including £5 rewards vouchers.

50% off your first round of drinks (November only)

Available Monday to Thursday. Account MUST be activated to redeem offer. One use per card. Voucher automatically loaded on to your card. Not in conjunction with any other offer, including £5 Rewards vouchers. Management reserve the right to withdraw the offer at any time.

20% off food at The British Oak and Blue Stoops (November only)

Available Monday to Thursday. Account MUST be activated to redeem offer. One use per card. Voucher automatically loaded on to your card. Bookings up to 8 people. Not in conjunction with any other offer, including £5 Rewards vouchers. Management reserve the right to withdraw the offer at any time.

The Forum Kitchen & Bar Card

This card is £3 to purchase and allows you access to forum offers. These offers are exclusive to card holders & no group discounts are available.  

 

The offers are only redeemable in The Forum not in other TNBC venues. Outside of The Forum you can use your Forum Card to collect points in all participating venues the above terms and conditions apply.

 

The Pledge Card

This card is £3 to purchase and allows you student discount valid until 31.08.2020. Available with a valid student id.

 

Student offer: 20% off food and drinks, all day, every day in participating venues.  

 

The pledge offers are only redeemable in The Common Room, Forum Kitchen + Bar, The Old House, and The York and not in any other TNBC venues.

 

Cards can be purchased over the bar or online

Student offers are exclusive to card holders and no group discounts are available.

 

In addition to the exclusive offers your Pledge student card doubles up as a True North Reward Card allowing you to collect points in any of our True North Venues. You will receive 5% of everything you spend back onto your card, for every £100 you spend you get a £5 voucher plus a gift on your birthday.

 

If you have lost your Pledge card, you can pick up a new one for £3 in participating venues. This will enable you to continue receiving your 20% off as soon as possible.

Black Friday 2019 True North Gift Voucher Offer

A free Sheffield Dry Gin and tonic or True North pint (cask or Pilsner) will be loaded as a voucher onto your True North rewards account. Account MUST be activated to redeem offer. Sign up: truenorthbrewco.uk/rewards. One use per voucher. Not in conjunction with any other offer, including £5 rewards vouchers. Management reserve the right to withdraw the offer at any time. 

Members of True North rewards scheme receive 5% off everything spent back onto their rewards card to use within True North venues, plus a birthday gift and exclusive offers throughout the year.

 
 

GIFT CARD

1. You can redeem the True North Brew Co gift card in venues operated by True North Brew Co.

2. Gift cards can be used to purchase goods and services in venue.

 

3. Gift cards cannot be used on our online store.

4. Gift cards can be purchased with a minimum value of £10 and can only be redeemed in £10 increments. No change will be given from vouchers that are not fully redeemed.

5. Gift cards cannot be exchanged for cash, we do not give refunds on gift cards and they cannot be used for the purchase of additional gift cards or vouchers.

6. The gift card will expire 12 months from the day of purchase. Gift cards presented after their expiry date will be treated as void and are non-exchangeable / non-refundable.

7. Please protect your card and treat it as cash. We cannot replace lost, stolen or damaged cards.

8. We reserve the right to refuse to accept a gift card which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud. 

9. True North Reward points cannot be accrued when making a purchase with a gift card or voucher.

 

JOIN OUR MAILING LIST FOR EXCLUSIVE OFFERS & NEWS

127-129 Devonshire Street, Sheffield S3 7SB | 0114 272 0569

bookings@truenorthbrewco.uk

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The Chief Medical Officers recommend that adults do not regularly drink more than 14 units a week. If you are pregnant it is safest not to drink alcohol. True North Brew Co promotes responsible drinking Sip, don't gulp. For more facts, go to: www.drinkaware.com